Stuck in Burnaby? Book a tow online, share your spot, and get moving.

When your car won’t start or can’t move, time feels slow.
This quick guide shows how to book a towing company comparison in minutes, what to type in, and what to ask so the tow is smooth.
If you already know you need flatbed towing or underground towing, you can book fast and stay safe.

Quick overview

• Car won’t start and you’re blocking traffic.
• Flat tire and no spare in the trunk.
• Car is stuck in an underground parkade.
• You don’t know the real price until the truck arrives.

In this guide

• Online booking keeps the details clear.
• You can choose the right tow type for your car.

Simple version (do this now):

• Open the quote page and fill in the basics.
• Pick the service type that fits your situation.
• Send your live location and a photo of the car.
• Confirm price, drop-off, and payment before dispatch.

TL;DR: Book a towing company in Burnaby

• Use the online form, then pick the right service like light duty towing or flatbed towing.
• Share your exact location, entry notes, and a clear photo.
• Ask about distance, after-hours, and special access fees before the truck rolls.

What “book online” means for a towing company in Burnaby

Booking online means you send the key details first, so dispatch can match the right truck to your car.
For example, Tesla towing may need extra care, and motorcycle towing uses different tie-downs.
When the details are clear, the tow starts with less back-and-forth.

Context (what matters in this situation):

• Your exact address (or map pin) closest cross street.
• Vehicle type (car, SUV, truck) and if it rolls or not.
• Where it is going (shop, home, or a safe lot).
• Any access notes: gate code, height limit, tight turns.

A real 5-minute booking flow (what to enter)

Most people just want the tow booked and done.
Here’s the same flow we see on busy days in Burnaby, from form to pickup.

What this usually looks like (real-world flow):

• Step 1: You fill out the online request with your name, phone, and pickup spot.
• Step 2: You choose the service type (like flatbed towing vs dolly towing).
• Step 3: You add access notes (parkade height, gated lane, or need underground towing).
• Step 4: You confirm where the car is going and who will meet the driver.
• Step 5: You get a confirmation and keep your phone close for updates.

Details to confirm (so you get the right help fast):

• Add a photo of the car and where it sits (helps with trailer towing and tight spots).
• Tell them if the car is loaded, low, or stuck (helps pick flatbed towing vs a wheel lift).
• If it’s a big rig or work unit, pick the right option like truck towing or heavy duty towing.

What you should get as the outcome:

• Fewer delays because the truck is matched right.
• Less stress because you know what happens next.
• Cleaner pricing because the job details are on record.

Common limits, hidden costs, and where reviews help

Online booking is fast, but some jobs have limits and extra costs.
Knowing these ahead of time helps you pick the right service, like long distance hauling for longer moves.

Limits / constraints (what can slow things down):

• Parkade jobs may need true underground towing equipment.
• Big loads may need heavy duty towing or machinery towing.
• Some tows need special straps for boat towing or motorhome towing.
• After-hours pickup can change pricing and timing.

Hidden costs to watch for:

• Hook-up / call-out fee.
• Per-km charge after the base distance.
• Wait time if access is blocked or keys are missing.
• Extra gear for low-clearance or special loading.

What to do right now (so you don’t waste time)

Ready to book? Use the online quote page and keep it simple.
If you want to compare response times and pricing first, read Towstar vs other towing companies in Burnaby.

• Turn on your phone’s location sharing.
• Take 2 photos: the car the spot around it.

Our recommendations

If your car is low or AWD, choose flatbed towing.

If you’re in a parkade, choose underground towing right away.

For long moves, ask about long distance hauling rates up front.

For bikes, pick motorcycle towing so it’s strapped right.

For trailers, pick trailer towing so the hookup is safe.

If you’re unsure, use this Burnaby pricing guide before you submit.

Safety first

Do these 5 things while you wait:

Do this in order:

1. Move to a safe spot away from traffic.
2. Turn on hazards and set up a triangle if you have one.
3. Stay with the car only if it’s safe; otherwise wait nearby.
4. Keep keys, ID, and drop-off details ready.
5. Before the tow starts, confirm the drop-off address and price.

Scenario: Car won’t move (needs a flatbed)

If the wheels won’t roll, a flatbed towing is often the cleanest choice.
It helps avoid damage and makes loading simpler.

What to do:

• Tell dispatch if the car is in park or stuck in gear.
• Share a photo of the front and back of the car.
• Confirm the drop-off has space for a flatbed.

Scenario: Underground parkade tow

Low ceilings and tight ramps need real underground towing gear.
Add the height limit and the exact entry door in the form.

What to do:

• Send parkade level and stall number.
• Share gate code or buzz number if needed.
• Tell them if the car is dead and can’t be steered.

Scenario: Work truck or heavy load

If it’s a bigger unit, pick truck towing or heavy duty towing so the right truck is sent.
Wrong truck = delays.

What to do:

• Share the vehicle weight class if you know it.
• Tell them if there’s a load, tools, or attached gear.
• Ask if there are extra fees for special loading.

Step-by-step: what to do next

Step 1: Submit the online booking

Use the online form so dispatch has the details in writing.
After you submit, keep your phone close for any quick questions.

Step 2: Share your location the smart way

Send a live pin, then add one photo showing the car and the best access path.
If you’re on a busy road, include the closest safe pull-off spot.

Step 3: Pick the right service option

Choose the service that matches your situation.
If you’re not sure, start with light duty towing for a normal tow, or flatbed towing for low cars and AWD.

Burnaby towing rules

Private lot towing has rules in Burnaby, and it helps to know what you can be charged for and what signs must be posted.
Review Burnaby’s Vehicle Immobilization and Towing Bylaw before you book if your car may be towed from a parking lot.
It can help you ask better questions and avoid surprises.
If you think a tow was not handled right, it also gives you the right words to use when you talk to the lot or the company.

FAQ: Booking a towing company in Burnaby

How fast can I book a towing company in Burnaby online?

Most online forms take 1–3 minutes. The key is having your location, car type, and drop-off ready. If you want to see how companies compare, check response times and pricing in Burnaby.

Do I need a flatbed or a regular tow?

Choose based on the car and the problem. For many cars that roll, light duty towing works. For low cars, AWD, or damage, flatbed towing is often safer.

What info should I send so the driver can find me fast?

Send a live pin, plus one photo that shows the car and the best way in. If you’re in a parkade, include level, stall, and height limit so underground towing can be dispatched.

Why do towing prices change from one job to the next?

Price can change based on distance, after-hours timing, access, and what truck is needed. Review the common fees, then use this Burnaby cost breakdown to know what to ask before dispatch.

Can a tow truck pick up my car from an underground parkade?

Yes, but you need the right truck and gear. Pick underground towing and add access details so the driver doesn’t arrive and turn around.

What if I want to compare pricing before I book?

If you’re on a budget, read the 2026 Burnaby pricing guide first. Then book and confirm the total price before the tow starts.