Receipt missing a detail? ICBC may say no.

If you want ICBC to pay you back, your receipt must have the right details. Before the truck arrives, ask for an itemized receipt for long distance hauling services or RV towing services in Burnaby. Then take a clear photo of the receipt and save it in your phone.

Quick overview

• Receipt is not itemized
• No pickup or drop-off details
• No truck or driver info
• You lose the receipt or photo

In this guide

• Ask for an itemized invoice before you pay
• Save photos of the receipt and RV

Simple version (do this now):

• Ask for an itemized receipt
• Make sure date, time, and location are on it
• Write down plate, VIN, and driver name
• Take a photo of everything

TL;DR: RV hauling receipt checklist

• Get an itemized receipt with pickup and drop-off
• Make sure it shows RV details and truck details
• Submit copies fast and keep originals

What to put on an ICBC-ready RV hauling receipt

ICBC reimbursement means you may get money back if your coverage allows it and you can prove what happened. That proof is your receipt. For flatbed towing services or equipment towing services, the receipt should show where the RV was picked up, where it went, and what you paid.

Context (what matters in this situation):

• Your name and contact info
• Date, time, and exact location
• RV make, model, plate, and VIN (if you have it)
• Itemized fees and taxes

A quick story: the receipt that gets approved

Most problems happen when the receipt is missing details or the price is not broken down. Use this checklist, and also look at the Burnaby RV hauling price guide so the fees make sense. If you want updates, see real ETA and text update tips before you book.

What this usually looks like (real-world flow):

• You book and tell dispatch it is for an ICBC claim.
• You confirm pickup spot, RV size, and destination.
• The driver arrives, checks the RV, and explains the plan.
• You pay and get an itemized receipt on the spot.
• You upload the receipt and your notes with your claim.

Details to confirm (so you get the right help fast):

• Receipt shows company name, address, and phone
• Receipt lists pickup and drop-off (or tow yard) addresses
• Receipt breaks down hook fee, mileage, and add-ons

What you should get as the outcome:

• Less back-and-forth with ICBC
• Clear proof of what you paid
• Fewer delays if ICBC asks follow-up questions

 

 

Limits and hidden costs to watch for

Even with coverage, there may be limits and add-ons that ICBC will not pay for. Know your cancellation rules too (see RV hauling cancellation fee guide). For smaller moves, light duty towing services can cost less than a bigger setup.

Limits / constraints (what can slow things down):

• Your policy may have a dollar cap
• Some plans only cover true emergencies
• There may be a limit per year or term
• Upgrades may not be reimbursed

Hidden costs to watch for:

• After-hours or holiday service
• Extra kilometers past the included distance
• Winch or recovery time
• Waiting time at gates or loading zones

 

What to do before you submit to ICBC

Before you upload anything to ICBC, double-check the receipt and your notes from the day. If your RV needs a bigger setup, ask if truck towing services or heavy duty towing services is required so the invoice matches the job.

• Match the receipt to your notes (date, time, addresses)
• Scan or photo the receipt and label the file with the date

 

Our quick recommendations

Ask for the receipt before the truck leaves.

Request an itemized breakdown (not one total number).

Save a photo of the RV and where it was picked up.

Write down the driver name and truck number.

Keep a second copy in your email.

If anything looks wrong, ask to fix it same day.

Safety first

Stay safe while you wait. If you are in a parkade, tell dispatch right away so the right truck is sent (see underground towing services). If space is tight, ask if dolly towing services is safer for the move.

Do this in order:

1. Turn on hazard lights and move to a safe spot if you can.
2. Stay away from traffic. Do not stand behind the RV.
3. Tell dispatch if you are on a hill, shoulder, or parkade.
4. Remove loose items inside the RV before the tow.
5. Take photos of the RV and the pickup area.

Scenario: Parkade, tight lane, or low clearance

Tight turns and low ceilings can change the truck you need. Tell us the RV height and where it is parked so we can plan it like motorhome towing services.

What to do:

• Tell us the clearance height
• Send the closest entrance and level number
• Ask for text updates if you are waiting inside

Scenario: Fifth-wheel, travel trailer, or hitch issue

Trailers need the right hitch points and tie-downs. Ask for a receipt that lists the trailer and RV details, like trailer towing services jobs do.

What to do:

• Share hitch type and trailer length
• Tell us if the trailer is loaded
• Ask the driver to note trailer details on the receipt

Scenario: Boat or toy hauler move

Boats and toy haulers often need extra straps and a longer load time. Confirm the receipt shows what was hauled, like boat towing services work.

What to do:

• Share weight, length, and where it is stored
• Confirm tie-down and strap notes are on the invoice
• Ask for photos at pickup and drop-off

Step-by-step: what to do next

Step 1: Book and ask for an itemized receipt

When you book, say it is for an ICBC claim and you need an itemized receipt. Ask for the company name, address, phone, and a breakdown of all fees and taxes.

Step 2: Share your location (no confusion)

Send the exact pickup address, closest cross street, and a clear landmark. If you cannot drop a pin, describe the entrance, gate code, and where the RV is parked.

Step 3: Choose the closest service type

Pick the best match below and tell us the RV size and destination. The right service type helps the invoice match the work, which helps your ICBC paperwork.

 

ICBC emergency roadside expenses

ICBC rules can depend on your coverage and the type of emergency. The ICBC emergency roadside expenses page explains what counts as an emergency roadside expense and what limits may apply. Read it before you submit so you know what paperwork ICBC may ask for. Keep your receipts and your claim info together.

FAQ

What must be on the receipt for ICBC?

At minimum: company name and contact, date and time, pickup and drop-off location, RV details, and an itemized price breakdown. If you have a claim number, write it down and keep it with the receipt.

Do I need an itemized receipt or is a total enough?

Itemized is safer. A single total can get questions. Ask for separate lines like hook fee, kilometers, and any special service.

Will ICBC reimburse RV hauling every time?

Not always. It depends on your coverage and what happened. If you are unsure, check your policy and ask ICBC what is covered before you submit.

How soon should I submit my receipt?

As soon as you can while the details are fresh. Keep the original receipt and upload a clear photo or scan. If ICBC asks questions later, you will have proof.

What if I paid cash?

Cash is fine if the receipt shows it was paid. Ask the driver to mark it Paid and include the date and time. Take a photo right away so it does not get lost.

What if I cannot explain my pickup spot?

Use cross streets, landmarks, and photos. Tell dispatch if you are behind a building, in a loading bay, or in a parkade. If it is unsafe to wait outside, tell us where you will be.